Category Archives: Employee Spotlight

Assistant Manager Recognized For Stellar Service

somphone "sam" saisiriSomphone “Sam” Saisiri has been named a Washington County Visitors Association Front-Line Hospitality Hero for 2012. The award honors individuals who consistently provide top notch service and contribute favorably to visitor impressions of Washington County.

Located in the heart of downtown Beaverton, Thai Bloom brings the beauty, exquisite cuisine, and warm hospitality from the “Land of Smiles” to the Portland metro area. Whether visiting for a spirited Happy Hour or a comfortable meal with friends, family, or colleagues, patrons enjoy the quiet elegance of the bar and dining areas while feasting on sumptuous food.

As Assistant Manager, Sam selects, trains, and supervises the wait staff and provides oversight of the beverage service. A native of Thailand, he embodies both the gentle grace and the strong work ethic of his people. His knowledge of Thai food is unparalleled, and his long tenure in the food and beverage business gives him the capacity to model service excellence while cultivating a strong staff.

Sam makes sure that all customers have an opportunity to render commentary – not just the select few who express their opinions in public forums. His genuine concern for their dining experience leads him to quietly and unobtrusively secure valuable insights that he shares with the kitchen and wait staff. This feedback fuels the chefs’ creativity and drives continuous improvement in systems and processes.

“Sam has an incredible eye for detail and the capacity to retain it in memory. He can recall the names of hundreds of customers – and their family members – and the specific meals and/or events that they’ve enjoyed at the restaurant,” noted Walter Bower, General Manager. “His personal touch is among the many reasons why we enjoy repeat customers and a vibrant referral business.”

Acclaimed Thai Chef Thrives in New Venture

Thai Bloom marks its first six months of business with an impressive set of achievements. Profitable from the start, the restaurant takes pride in a loyal clientele and high marks from Internet-based consumer reviews. The restaurant has a coveted position in this month’s Portland Food Adventure. IPhone’s Siri even provides a referral when asked to search for a Beaverton Thai restaurant.

Today’s success is a welcome relief from the devastating news a year ago that the staff’s former employer – Typhoon Restaurants – would cease operations. Dozens of Thai nationals found themselves out of work and at risk of losing residency status in America. Among them was a highly experienced, award winning chef named Sayan Promwongsa.

sayan promwongsaA native of rural Thailand, Sayan spent over a decade studying with accomplished chefs in Bangkok and South Africa where he mastered the preparation and presentation of a treasure trove of Thai food and beverage recipes. He also proved adept at intricate fruit and vegetable carvings which adorned the finest Bangkok buffet tables. As the Chef De Partie at the Siam Inter-Continental, he was awarded the 1998 Bronze Medal and 1999 Gold Medal by the Thailand Chef’s Association. Sayan came to America in early 2000 where he served as the Typhoon’s Head Chef in Beaverton until the February 5, 2012 closing.

“I really love to cook. For me, it is like making art. When I was at Typhoon, I was able to share my work with many people and help train young chefs,” Sayan said. “When the restaurant closed, I knew that I did not want to leave my future up to someone else. It was time for me to be the boss.”

Sayan found an able partner in a long-standing Typhoon customer, Walter Bowers. Walter was already a seasoned entrepreneur with two software start-ups to his credit when he and Sayan joined forces. Walter incorporated the business, authored the business plan, managed site selection and building improvements, established supply lines and banking relationships, and launched the marketing efforts to build share. He serves as the restaurant’s General Manager.

The two partners are committed to operating the restaurant from top-to-bottom according to their high professional standards. They support a full range of dining services with deep experience and expertise among the kitchen and wait staff, which includes 3 Typhoon Head Chefs and an Assistant Manager. Top tier ingredients, service excellence, and an attractive setting are other hallmarks of quality. Thai Bloom is a fair trade establishment that respects employees, vendors, and governmental agencies.